Frequently Asked Questions
Everything you need to know about your luxury shopping experience.
What are your shipping methods and delivery times?
We offer standard and express shipping worldwide. Standard delivery typically takes 3-5 business days, while express delivery arrives within 1-2 business days depending on your location.
What is your return policy for online orders?
You may return unworn items with original tags attached within 30 days of receipt. Please note that personalized items and certain delicate evening wear may be subject to specific return conditions.
How can I ensure I am ordering the correct size?
Each product page features a detailed size guide including measurements in both centimeters and inches. If you are between sizes, we recommend contacting our style consultants for personalized advice.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna in select regions.
Are your products authentic?
Every item purchased through our official website is guaranteed to be 100% authentic ESCADA merchandise, crafted with the highest quality materials and traditional craftsmanship.
Can I track the status of my order?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking link to monitor your shipment's progress in real-time.